Voice

1. IPT Service

| Overview

Provides various information (photo, caller information, announcements) required by users to IP phone and functions such as phone status check and number search

| Background

Development and commercialization of XML-based phone service for the first time in Korea Creates the basics of current phone service functions such as news/weather viewing, real-time phone status check, department/name initial search, etc.

| Function

Implement various additional services phones on IP phones such as smart

Provide incoming / outgoing / absent inbox like mobile phone

Display information about the caller (Picture, name, department)

Enable Start /stop recording and listen to recorded file during call (Record)

Send announcements/message on your phone screen (SMS)

Personal Address Book to Register Frequently Used Phone Numbers

Intelligent call transfer feature that allows you can check call status of a user

| Sample Screen

| Applications Field

• Additional service to utilize IP phone screen
• Suitable for public offices or departments with heavy telephone usage

| Reference

• SK Energy , National Tax Service , Daewoo Shipbuilding & Marine Engineering , Hyundai Motor Company
• Gyeonggi Provincial Assembly , Tongyeong City Hall , Incheon Asian Games Organizing Committee
• Yesan County Office , Incheon Waterworks , Anseong City Hall , Siheung City Hall
• Goyang City Hall , Uiryeong-gun Office , Gyeyang- gu Office , Anseong City Hall

2. Intelligent Switch Board

| Overview

Exchange business solutions to increase the efficiency of telephone-related exchange work for the operator or secretary

| Background

In the case of an existing analog type exchange, the manufacturer provides a IP PBX, Call Center (IPCC) module to develop relay station capable of intelligent call distribution

| Function

Provides intelligent call distribution function to enable efficient exchange work (IPCC function)

Status monitoring function for all registered phones to check the call status of the operator in real time

If a contact does not receive a transferred call for a certain period of time, they can connect back to the exchange to connect to another contact.

Intelligent search function for department, name, and job description for work efficiency

Can be operated on almost all IP PBX(Cisco/Avaya/Alcatel/Siemens/NEC/LG/Samsung)

| Sample Screen

| Applications Field

• Public offices that need quick contact
• Efficient exchange through an employee without a call center

| Reference

• Gyeonggi -do Office , Gijang-gun Office , Gyeyang-gu Office , Busan Nam-gu Office
• Siheung City Hall , Anseong City Hall

3. IP IVR

| Overview

Provide various voice functions through interworking with IP PBX

| Background

Increasing demand for IP-based IVR service while changing to IPT environment Development of IP IVR service based on voice codec and multiple exchange interworking protocol technology Compensation of operation delay due to physical replacement and limit of automatic transfer in case of voice board failure

| Function

IP-based operation without a separate voice board

Simultaneous support of SIP and H323 for interworking with various IP PBX

Supports both station registration and trunk methods (maximum line efficiency)

Support interworking with intelligent call distribution function

Implement all voice related features such as answering machine, wake up call system, voice mailbox system, Custom Ring back tone

Full interworking experience with various exchanges such as Avaya, Cisco, Siemens and Alcatel

| Applications Field

• Automated voice guidance service (IVR) in
• IP -based voice service that is not dependent on a specific exchange

| Reference

• Rich Planner Contace Center
• Red Cap Tour Contace Center
• Lock & Lock Contect Center
• Incheon Waterworks Contact Center
• Hi Investment & Securities

4. Recording System

| Overview

A recording solution that stores call details for all calls and accesses the recording data stored in the IP recording server to inquire, store, and manage the recordings

| Background

Integrate voice control technology and IVR technology to control and listen to recordings via IP-Phone

| Function

Supports recording through the switch's mirroring port and recording via three-way calls (Conference Call)

• [mirroring port] Intercept and record all packets on the switch
• [three-way calls] Recording 3-way call connection through exchange linkage (Large capacity, independent recording)

During a call, you can start recording with the operation of a telephone button

Provides listening to recorded files through the telephone (simultaneous listening to the other party on the call)

Various condition search, automatic backup, recording file compression function

| Sample Screen

| Applications Field

• Customer-facing call center
• Departments with a high proportion of calls related to civil complaints
• When you need to listen to recordings and recordings on IP-Phone

| Reference

• Daewoo Capital , Rich Planner
• Red Cap Tour , Lock & Lock
• Gyeyang-gu Office three-way recording , full-recording
• Incheon Waterworks Division three-way recording , full-recording

5. IP Coloring

| Overview

Back-end IP custom Ring-Back Tone System that does not hang up already connected phone in case of equipment failure

| Background

Developed as a rear-end type that operates between an exchange and a telephone
Developed to automatically connect to the phone in case of a failure and a SIP packet monitoring module for determining and recovering the coloring system

| Function

Exchange linkage through SIP Trunk. A complete back-end system that operates after the exchange takes control of the telephone

In case of equipment failure, there is no need to transfer the CO line, and the already connected call is not disconnected even in case of system failure

Provides various call connection information services

Provides easy message management and priority setting function

Failure detection and automatic recovery via packet analysis

Provides real-time port status monitoring function and can check usage status

| Applications Field

• Government offices or companies that require voice guidance before connecting to the person in charge
• Sites that require service stability without dependency on specific exchanges

| Reference

• Incheon Waterworks Division IP Coloring
• Gyeyang-gu Office IP Coloring

6. BroadCast

| Overview

Call with hundreds of people at the same time or broadcast to thousands of devices

| Background

H.323 interworking technology is required for IP exchange control, multicast to IP phone, and analog equipment interworking Developed engine using Cisco PBX interface, H322 trunk interworking, IVR, RTSP, MCU, and IP-Multicast functions

| Function

Broadcast function for urgent call to multiple terminals and telephone function for voice call simultaneously with multiple people

Integrated function for IP terminal and existing analog terminal (IVR + MCU)

Provide recording function for call and broadcasting contents

Broadcast function using recorded file

IP PBX, IP IVR (H323, SIP), real-time voice codec conversion, streaming technology integration

| Applications Field

• Voice broadcasting or voice message transmission service
• Voice call, Conference call in emergency bell service
• Applied as a broadcasting information system inside/outside the building

| Reference

• Civil Defense Fire Protection Headquarters (12 locations nationwide)
• A&D system IP broadcast test system
• Incheon Dong-gu Office Emergency Bell

7. CTI Middleware

| Overview

CTI middleware is an intelligent call distribution management solution that helps customers provide the best service by accommodating various contact channels and providing consistent services to customer needs.

| Background

Completed CISCO-based CTI SW development based on Voice/IP board-based UnPBX development experience. After that, IPCC middleware that can be linked with all PBX(AVaya/Alcatel/Siemens/NEC/Nortel/LG/Samsung) was developed

| Function

Open standard oriented middleware

Support various IP-PBX and standards: TAPI, TSAPI, CSTA, UaCSTA, XIP, SOAP

Routing and call control support through intelligent call data management for different IP-PBXs

Service redundancy configuration by own SW

Provide intelligent call routing by agent skill and VDN

Various real time status monitoring function and real time statistics

Call center can be established only by developing agent program

| Applications Field

• CTI works with all IP-PBX
• Experience a call center with at least 700 seats
• Self-developed solution
• Reliable and fast technical support

| Reference

• Rich Planner call center 700 seats ( single server )
• OK Kumho Life , Daewoo Capital
• Red Cap Tour , Lock & Lock ContaceCenter
• Incheon Waterworks ContactCenter
• Seokyeong Broadcasting ContactCenter

8. UC Interface Middleware

| Overview

Provide additional functions such as phone control and call recording to messenger or groupware

| Background

A request for interface module for a specific PBX from a messenger or groupware developer Provides UC middleware that can be linked with all PBX with a single API

| Function

Provide standard API for phone control (dial/answer/clear), short message transmission, recording start / listen, etc.

Various interface methods to use in business program (Web, Win32 DLL, Socket)

Enable phone status check and phone control from UC applications

Short message transmission function to desired user's phone (feature support terminal only)

Recording start / stop and listening functions for calls

Interface with various IP-PBXs

| Applications Field

• Introduction of one UC while operating different PBX
• When call control interlocking with all domestic and foreign PBX is required

| Reference

• Woongjin Coway UC Middleware 7,000 seats
• Hyundai E&C , Hyundai Engineering
• MS Autotech , Daesung Eltech , BC Card , Daishin Savings Bank
• Goyang City Hall , Ulsan City Hall , Eunpyeong-gu Office , Jungyang-gu Office , Gyeonggi -do
• S-Oil , SGI Seoul Guarantee , Mode Tour